Senior Manager, Customer Field Operations

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort.

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At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact.

If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

The Senior Manager, Customer Field Operations owns the strategic and operational engine behind our post-sale go-to-market motion. You'll define how our Revenue Architect teams operate at scale, then turn that strategy into the systems, processes, and metrics that drive to impact.

This role is built for an operator who can manage two things at once: an executive-level strategy conversation and the tactical operations that back it up. You'll set direction, then drive it through a large, distributed organization until it sticks.

RESPONSIBILITIES Define go-to-market strategy for the field. Shape the operating strategy for our Revenue Architect function — incentives, coverage, segmentation, capacity, and motion design. Bring a clear, defensible point of view on where the organization should go and why.

Translate strategy into execution. Take ambiguous, high-level direction and turn it into concrete roadmaps, owners, and milestones. Make the path from "here's the goal" to "here's exactly what we're doing Monday" obvious to everyone involved.

Drive initiatives across the organization. Lead cross-functional programs end to end — from design through adoption — across a large and complex org. Manage the change, not just the plan, so new processes and tools actually land and stay.

Own value delivery. Build the frameworks and instrumentation that measure and drive customer value realization, and connect customer outcomes to retention, expansion, and healthy ARR.Run on data. Own the analytical foundation for Revenue Architects — dashboards, scoring models, and reporting. Get hands-on in SQL, Python, and other technical tools to interrogate customer, product-usage, and financial data directly, and turn what you find into decisions.

Build and run the operating cadence. Establish the reviews, forecasts, and health checks that keep customer teams accountable and leadership informed.

QUALIFICATIONS MUST HAVE Proven experience defining go-to-market strategy

Hands-on data analysis skills, including SQL and Python - you write the query yourself, you don't just ask someone else for it Track record of driving initiatives to adoption across a large, complex organization

Demonstrated ability to translate high-level strategy into clear, executable plans

Strong executive communication and cross-functional influence

Experience owning customer value delivery, outcomes, or retention/expansion motions6+ years in strategy, consulting, or revenue operations, including time leading teams or large-scale programsNICE TO HAVE Experience in high-growth B2B SaaSFamiliarity with a modern data stack (e.g., Snowflake) and…