Lead Technical Program Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Lead Technical Program Manager will lead the development, deployment, adoption, and continuous improvement of cross-functional processes that enable Product, Engineering, Technical Operations, Finance, Compliance, and go-to-market teams to operate effectively at scale.

The Lead Technical Program Manager will lead the development, deployment, adoption, and continuous improvement of cross-functional processes that enable Product, Engineering, Technical Operations, Finance, Compliance, and go-to-market teams to operate effectively  this role, you will serve as a strategic partner to functional and technical leaders, translating business and technology objectives into scalable operating models, workflows, governance mechanisms, tools, documentation, and measurable outcomes.

You will lead complex initiatives from current-state assessment through future-state design, deployment, adoption, stabilization, and continuous improvement. You will also function as a central program leader for complex, cross-functional technical programs spanning multiple engineering teams, product areas, business functions, and geographies. You will manage integrated plans, dependencies, risks, stakeholder alignment, and readiness while ensuring that new processes and capabilities are operationally ready and sustained over time.

This position is an individual contributor role reporting to the Senior Director, Program Management.

Responsibility

• Lead the end-to-end development and deployment of cross-functional processes, including current-state assessment, future-state design, stakeholder alignment, workflow definition, tooling requirements, documentation, training, communications, rollout, adoption, and post-deployment stabilization
• Partner with Product, Engineering, Technical Operations, Finance, Compliance, Legal, and go-to-market stakeholders to identify operational gaps and design processes that improve execution quality, speed, accountability, scalability, and compliance
• Establish process ownership, decision rights, roles and responsibilities, inputs, outputs, controls, service-level expectations, escalation paths, and success measures
• Develop repeatable operating models, playbooks, templates, workflows, governance routines, and reporting mechanisms that enable consistent execution across teams, pillars, and geographies
• Support the development, deployment, and continuous improvement of the SW capitalization process, including process definition, stakeholder alignment, roles and responsibilities, workflow and tooling requirements, documentation, training, governance controls, compliance controls, and adoption measurement
• Lead change management for moderate- to high-complexity initiatives affecting multiple teams, pillars, systems, or operating processes
• Define KPIs and leading indicators to measure process performance, adoption, compliance, cycle time, quality, and business impact
• Serve as the central point of contact for cross-pillar coordination, requiring frequent and strategic engagement with Pillar TPMs, Engineering Managers, Product leaders, Finance, Compliance, and other functional partners
• Define the end-to-end program structure; identify participating pillars and teams; and map cross-functional dependencies, decision points, readiness criteria, and adoption milestones
• Own integrated plans that include milestones for design, validation, pilot execution, readiness, rollout, adoption, stabilization, and continuous improvement
• Manage risks proactively by anticipating critical-path issues, adoption challenges, control gaps, and dependency-related delays, and by surfacing options to mitigate them
• Drive completion of process deployments and technical programs on schedule and within budget constraints
• Partner with go-to-market and enablement teams to define communications,…