Contracts Manager

Company Overview:

At Panopto, we are the most customer-centric learning technology
company in the world. As the leader in visual and audio-based learning , we empower organizations to share knowledge effortlessly in a capture and post-capture world. We don’t just build software;
we obsess over our users’ goals to deliver solutions that truly matter. Our mission is simple: to attract the brightest talent, people like you, to Elevate the Craft and do the most impactful work of your career.

As a Contracts Manager, you will play a pivotal role in accelerating Panopto’s business growth by designing, reviewing, and scaling our global contract infrastructure. Reporting directly to the Head of Legal, you will serve as a strategic business partner to our Sales, Finance, and Information Security teams. You will take ownership of the contract lifecycle—ranging from rapid-turnaround NDAs to commercial vendor and customer agreements—ensuring we protect company interests while maintaining the operational velocity needed to close transactions quickly.

• Accelerate Deal Velocity: Review, redline, and negotiate customer, vendor, and partner agreements, balancing robust risk management with a pragmatic approach to closing business.

• Optimize Legal Infrastructure: Manage the legal department’s intake queue within Salesforce, establishing clear triage patterns and conducting initial assessments to resolve inquiries efficiently.

• Drive Process Automation: Utilize and continuously improve contract management and automation software to streamline initial reviews and eliminate manual administrative friction.

• Collaborate Cross-Functionally: Align with Sales, Finance, Executive leadership, and Info Sec to ensure all necessary compliance approvals are smoothly achieved during the transactional lifecycle.

• Conduct an audit of the existing legal case queue and contract data to identify the primary bottlenecks slowing down sales cycles.

• Achieve full autonomy over the intake, initial triage, and standard redlining of standard customer NDAs and vendor agreements.

• Reduce the contract-to-close latency for standard agreements by implementing structured playbooks and workflow improvements within the contract management system.

• Successfully transition routine contract reviews away from executive leadership, allowing the broader team to focus on highly strategic initiatives.

• Build out a highly automated, self-sustaining commercial contract framework that scales effortlessly alongside Panopto’s global expansion.

• Customer First, Always: You proactively surface friction points in the customer experience before they are escalated—and propose solutions, not just reports.

• Thrive Together: You share work-in-progress for early feedback, knowing that challenge improves the outcome. You separate critiques of ideas from critiques of people.

• Elevate the Craft: You hold the bar high on your own work and invest in developing those around you. You treat every project as an opportunity to learn something new.

• Act with Ownership: You define success by outcomes, not activity. You flag problems early and bring a proposed path forward, not just the problem.

• Clarity Over Complexity: You default to the simpler solution. Your written communication—internal or external— is direct, specific, and free of filler.

“You’ll join a team where we challenge ideas, not people, knowing our success depends on our collective wisdom. We believe in simple elegance and holding ourselves accountable to outcomes, not just…