Senior AI Product Manager

Senior AI Product Manager

Location:

San Francisco, CA (Hybrid — In-office Tuesday, Wednesday, Thursday)

Smart Access is the AI execution layer for supply chains. We’re a Frontline Execution Platform that helps the world’s largest warehouses, manufacturers, and logistics operations close the gap between defined standards and actual frontline behavior. Our system connects standards, observations, coaching, and intelligence into a single execution loop that drives consistent, measurable performance on the floor.

We work with operational leaders, frontline supervisors, safety teams, and continuous improvement leaders to systematically close the execution gap — the distance between what standards say should happen and what actually happens. As supply chains adopt AI, Smart Access is positioned to become the operational intelligence layer that AI agents rely on to drive frontline action.

We’re an early-stage, enterprise-focused AI company. The work here moves fast, the customers are real, and the impact on operations is concrete.

We’re hiring an Senior AI Product Manager to help drive the product work behind our MCP (Model Context Protocol) server and agentic use cases. You’ll partner with our VP of Product on strategy and roadmap, write the product requirements that engineering builds against, prototype AI experiences to validate ideas quickly, and spend meaningful time in the field — talking to and demoing to the customers who run the warehouses, plants, and DCs we serve.

You’ll also partner with our marketing team on positioning, messaging, and go-to-market activities.

This role sits at the intersection of product management, hands‑on AI prototyping, customer engagement, and product marketing support. You will help shape the product strategy and roadmap and own the day‑to‑day product work that turns AI ambition into shipped, valuable capabilities for our customers.

The ideal candidate is a senior PM with real AI product experience who’s excited to roll up their sleeves. You use tools such as Claude Code, and Claude Cowork to prototype agentic workflows and validate ideas fast. You’re equally comfortable in a customer discovery call with a VP of Operations at a distribution center as you are drafting a product spec or demoing a new AI capability.

• Write detailed product requirements for our MCP server and agentic use cases —
  including SOP retrieval, execution intelligence, coaching insights, action‑taking agents,
  and cross‑system workflows
• Prototype AI experiences using Claude, and other agentic tools — turning ideas into
  working prototypes to validate direction before engineering invests real cycles
• Talk to and demo for customers regularly — lead discovery interviews, demo new
  capabilities, run beta programs, join executive briefings and sales calls, and visit
  warehouses and plants to bring the voice of the customer into every product decision
• Partner with the VP of Product on strategy and roadmap — bringing customer
  insights, prototypes, competitive intelligence, and market signals into strategic decisions
  Partner with engineering and design — to translate customer needs into shippable
  specifications, resolve tradeoffs, and drive execution
• Define feature‑level success metrics — what “good” looks like for each capability, and monitor adoption, quality, and impact after launch
• Own and build core components of the Smart Access platform — taking responsibility for requirements, delivery, and ongoing evolution.
• Partner closely with Customer Success and customers — identify opportunities to improve existing platform features, address evolving customer needs, and drive greater product value.
• Identify opportunities to modernize and evolve…