ROI Project Manager; Professional Services

As a Project Manager at ROI, you are a key member of the account team(s), dedicated to supporting client success through effective project planning, coordination and execution. In this role, you are responsible for managing client engagements from start to finish, including timelines, resources, deliverables and stakeholder communication. You may also provide project management support for internal initiatives that advance ROI’s business priorities and operations.

Our ideal candidate is experienced in driving multiple projects, across multiple accounts, building strong relationships with clients and colleagues, and working in fast-paced, high-energy environments. Strong organizational, communication, and problem-solving skills are a must. This role is ideal for people who enjoy creating structure, bringing teams together, and proactively driving work forward to achieve successful outcomes.

Essential Functions

• providing end-to-end project management across multiple concurrent projects, including developing project plans and timelines, coordinating resources and meetings, managing schedules and hours, tracking deliverables, and partnering with client and internal stakeholders to maintain alignment, manage expectations, and ensure quality, on-time delivery.
• identifying project risks, issues, dependencies and potential roadblocks and proactively developing solutions.
• establishing clear roles, responsibilities, milestones, and expectations throughout the project lifecycle.
• facilitating project meetings and ensuring decisions, action items and next steps are clearly documented and communicated.
• monitoring project progress and partnering with client and internal stakeholders to maintain alignment, manage expectations, and proactively communicate changes, risks or decisions that may impact scope, timing, budget or delivery.
• coordinating multiple concurrent projects while maintaining attention to detail, quality, and deadlines.
• providing project management support for internal initiatives, including coordinating cross-functional teams, timelines, milestones, and deliverables.
• maintaining accurate project documentation and information in project management and business systems.
• supporting project forecasting, resource planning, and other professional services operational activities.
• conducting project closeouts and identifying lessons learned and opportunities to improve future delivery.
• contributing to the development and continuous improvement of project management processes, tools, and best practices.

ROI Competencies

• A relationship builder – Able to build rapport, trust and respect with clients and colleagues at all levels
• A high performer – Able to deliver results, every time
• An expert – Dedicated to providing the best client experience
• An owner – Acts like an owner, driving self and inspiring others

Skills & Abilities

Education

Bachelor’s degree (four-year college or technical school) required

Project management certification, such as PMP, CAPM or equivalent preferred

Experience

4+ years managing complex projects from initiation through completion

3+ years in professional services or client-facing environment preferred
Experience working across cross-functional teams and managing stakeholders at multiple levels

Experience managing multiple concurrent clients and/or internal projects

Experience in event project management and design/creative project management and deliverables a plus.

Technical Skills

Proficient in project management platforms such as Smartsheet, Asana, Wrike, , or equivalent ; collaboration and productivity suites including Microsoft 365 (Teams, SharePoint, One Note) and/or Google Workspace
; and business communication tools such as Zoom
.…