Director, Chief of Staff

We are looking for a strategically minded and collaborative leader for a unique Chief of Staff opportunity supporting the SVP of the ECG (Enterprise Customer Group) in the WWFO organization. You will act as a strategic advisor and operational powerhouse, partnering with the leadership teams across the ECG group. You will manage operating models, meeting and decision making structures, strategic planning roadmaps, and quarterly business metrics.

This role is critical to our success, requiring active management of ongoing business changes, support for team goals, and constant optimization of operations. The ideal candidate will have experience working in a sales-focused organization. This position is hybrid, based out of our San Francisco office, reporting to the SVP ECG. The ability to work in our SF office for regular in-person connections with the SVP ECG is needed and up to 50% global travel expected.

• Executive Partnership:
  Serve as a trusted partner to the SVP ECG and senior leadership, providing insightful analysis and representation in key discussions. Act as a proxy for the SVP ECG in meetings, address inquiries, create draft documents and manage executive communications in collaboration with our communications partner. Establish yourself as the executive’s proxy and information funnel, filter, facilitator
• Advisory Role:
  Be an advisor to the SVP ECG and leadership teams, serving as a trusted sounding board on matters of strategy and operations. Help develop team charters/missions and track team priorities to surface issues and roadblocks early on, understand complex issues and recommend solutions while maintaining objectivity
• Project Leadership:
  Lead strategic projects ranging from product innovation to cultural initiatives, including team development, employee recognition and new systems and processes to streamline team efficacy
• Strategic Planning:
  Spearhead the strategy and planning cycles to enhance our business context and ensure alignment across all teams. Facilitate critical executive meetings and workshops, synthesizing diverse perspectives into cohesive, actionable strategies. Define and refine operational strategies for data-driven initiatives
• Operational Excellence:
  Design and refine cross-functional processes to boost organizational agility and performance. Manage operating models to ensure the team has the right structure, accountabilities, and governance. Drive change management practices to support the transition to a data-driven organization
• Leadership Meetings:
  Plan and facilitate team and cross-team leadership meetings and off‑sites. Formulate topics, building and advise agendas, guide discussions, compile notes and action items, and following up as appropriate
• Employee Engagement:
  Champion employee engagement for the team. Ensure measurable goals are developed for programs and that they support our objectives
• Collaboration:
  
  Collaborate with the WWFO and COO Chief of Staff cohort and operate as a leader within the broader organization

• Bachelor’s degree in Business, Finance, Operations, or a related field, MBA or advanced degree preferred
• 9+ years of experience in SaaS or software companies, ideally in Revenue Operations, Business Strategy, Management Consulting, GTM or Sales or Chief of Staff roles
• Deep understanding of SaaS metrics (ARR, NRR, CAC, LTV), go-to-market motions (inbound, outbound, PLG) and subscription business models
• Proven experience driving cross-functional initiatives and managing complex projects in high-growth environments
• Strong data and analytical skills with the ability to synthesize insights, build models and communicate findings to executive audiences
• Excellence…