Account Director; Authorized Treatment Centers

Position: Account Director (Authorized Treatment Centers)
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Role Summary The CGT Treatment Center Account Director independently leads the expansion, onboarding, and growth of McKesson’s cell, gene, and advanced therapy treatment center network. This role applies deep CGT subject-matter expertise and strategic account management experience to build long-term provider relationships, influence senior customer stakeholders, resolve complex business issues, and drive measurable growth, customer satisfaction, and performance against key business objectives.

Key Responsibilities
· Approved/Authorized Treatment Center (ATC) Expansion Independently identifies, evaluates, and pursues high-value ATC expansion opportunities by applying advanced knowledge of cell, gene, and advanced therapies, provider operations, and market dynamics.

Builds and influences relationships with senior customer stakeholders and serves as a key escalation point for complex negotiations, contracting barriers, and network expansion decisions.

Onboarding and Account Growth Leads complex treatment center onboarding efforts across legal, finance, product, customer success, account setup, and other internal partners to ensure effective implementation and adoption.

Develops and executes strategic account plans that align customer objectives with McKesson capabilities, identify growth opportunities, and drive measurable expansion, retention, and customer value.

Relationship Management Serves as the primary strategic relationship lead for CGT treatment center accounts, building trusted relationships across multiple stakeholder levels, including senior and executive customer contacts.

Anticipates evolving customer needs, advises on tailored solutions, and influences internal and external stakeholders to resolve complex issues and advance account objectives.

Collaboration & Communication Provides cross-functional leadership by coordinating internal teams, including Customer Success Executives, sales, product, customer service, account setup, legal, and finance, to ensure alignment, clear communication, and effective execution.

Translates customer, operational, and market insights into actionable recommendations, and communicates key metrics, volume trends, growth opportunities, risks, and customer feedback to inform business decisions and improve customer outcomes.

Education & Training Develops and delivers customer education, enablement strategies, and ongoing support to help treatment centers effectively utilize McKesson services, including product procurement, specialty pharmacy services, and technology solutions.

Advises customers on best practices and available resources to maximize adoption, value, and performance outcomes.

Other duties as assigned.

Minimum Requirement Degree or equivalent and typically requires 10+ years of relevant experience.

West coast regional territory

Critical Skills Prior experience in CGT (Cell, Gene, and Advanced Therapies) environments or similar regulated, innovation-driven sectors.

Proven success in provider network expansion initiatives, particularly in launching or scaling treatment centers or similar healthcare delivery models.

Experience in strategic account…