Lead Business Transformation Partner

Live Ramp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, Live Ramp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. Live Ramp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to Live Ramp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first‑party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

The Business Technology team helps Live Ramp solve complex operational problems by connecting strategy, process improvement, technology, data, and change management. The team works across functions to understand how work is performed today, identify practical opportunities to improve it, and support measurable adoption of better ways of working. Serve as an enablement and delivery partner that owns standards, governance, shared engineering capacity, tool evaluation, observability, process discovery, and delivery.

The team provides a single, structured path from opportunity discovery and intake through prioritization, governed design, delivery, measurement, and scale.

You will collaborate with technology teams and business partners on initiatives such as operating-model improvements, workflow redesign, systems and tool rationalization, automation opportunities, data and reporting enhancements, and employee‑experience improvements, including AI and agentic use cases across Commercial, Finance, Customer Engagement, and Corporate Operations.

You will work closely with AI engineers, data and platform teams, AIOps/Dev Ops, Security, Legal, Privacy, Finance, and business process owners to ensure solutions are useful, secure, governed, measurable, and production‑ready. Your work will help turn ambiguous business challenges into structured plans, informed decisions, scalable AI‑enabled workflows, and measurable outcomes.

• Partner with Business Technology (IT), the AI Center of Excellence, business leaders, and cross‑functional stakeholders to identify, prioritize, and deliver AI‑enabled, cross‑functional transformation initiatives that improve operating efficiency, employee experience, and measurable business outcomes.
• Cross‑functional process re‑engineering. Map current‑state processes, systems, data flows, and decision points across Commercial, Finance, and Customer Engagement; identify what to disrupt, simplify, standardize, or automate.
• Requirements translation. Translate business needs into clear requirements, future‑state process designs, user stories, and success measures.
• Identifying and turning opportunities into scoped, buildable agentic solutions for the engineering resources within your team.
• Executive partnership. Own the relationship with business stakeholders; facilitate workshops and working sessions that align leadership stakeholders on problems, options, and decisions.
• Value quantification. Establish baselines and success metrics, and track realized value against agreed criteria (cycle time, cost avoidance, productivity, quality).

• 8+ years of experience in business analysis, management consulting, corporate transformation, operations, process improvement, program management, or a related field.
• Experience…