Project Manager, Client Relationship Management

Serves as Project Manager for a limited number of key accounts. The purpose of this position is to facilitate jobs in the execution phase of our Client’s production needs. As a key facilitator within the supply chain for packaging artwork issues, you will communicate with design firms, printers, engravers, On‑Site Personnel /Sales and Clients to ensure proper printability for packaging. As a key figure within the process, you will help maintain and improve Propelis’s relationship with the Client.

Your primary concern will be to coordinate packaging production via job instructions and schedules to complete jobs. Within Propelis you will effectively communicate specifications for each piece of packaging artwork on your brands by utilizing our order entry system as well as being a resource for production departments when issues or questions arise. The Project Manager is the primary resource to the On‑Site Personnel and Sales, and the key point of contact to the Production Department  must be able to adapt and create a plan when colleagues are absent.

This is a remote,
temporary role.

Essential Responsibilities, Accountabilities & Results

• Consult with On‑Site Personnel and/or Client during the artwork development and pre‑press execution
• Attend any pre‑production meetings (or other meetings), when feasible, per On‑Site Personnel’s/Sales request or request of the Client
• Respond in a timely manner to Clients
• Establish a good and professional working relationship with our Client(s) and design firm(s), engravers and printers
• Communicate artwork issues with the client as well as internal and external stakeholders
• Respond timely to requests of Client/On‑Site Personnel /Sales and others
• Document all critical and pertinent information that may impact quality
• Participate in process improvement efforts and various production meetings to foster a positive creative impact on the business
• Verify technical supplied data is correct to supplied art
• Communicate received and shipped art to On‑Site Personnel/Sales and perform user functionality in a Client’s database used for tracking artwork projects
• Understand the Client’s process (deliverables, rework)
• Communicate issues to Management
• Order entry (ensure orders are complete and concise when delivered to production)

Educational & Experience Minimum Requirements

This position requires the following knowledge and skills:

• High School Diploma or GED equivalent. Some College/Associate’s Degree preferred
• 2-5 years’ experience preferred
• Previous experience as a CSR in the print industry preferred
• Experience in the design, print or production art industry
• Full comprehension in reading work instructions and business memos
• Ability to work independently after initial training

About Propelis: Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years
, 2,000+ clients
, 9,000 employees
, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio.

EEO Statement: We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

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