Principal Product Operations Manager - Launches

Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.

We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.

Socure’s rapid growth requires investment in a sophisticated launch process - one that keeps up with increasing volume, while making sure that we are continually raising the bar and working from the same page across the organization.

You will build and lead a small Launch Operations team that maintains clear visibility across upcoming product launches, and keeps cross-functional teams aligned leveraging the Product Manager (PM) owned launch checklist. For a start you will be the senior IC in this role as you prove value (see what success looks like below) for the rest of the team to be staffed.

For the start you will need to prioritize the most essential elements to track and report on. So PMs will continue to quarterback product strategy, narrative, and customer readiness, while you (and eventually your team) provide the operational backbone to keep major milestones on track on the launch checklist.

Launches rarely fall behind because people don't know what to do; they slip because no single person owns making sure deliverables happen on time and with a clear backup plan. Your team will step in as that standing owner - not doing the launch deliverables yourselves, but guaranteeing everything is clearly assigned, dated, visible, and moving forward.

Sitting within Product Strategy & Operations, you'll collaborate closely with Product Marketing, Legal, Rev Ops, Engineering and other teams to make execution seamless and help product launches become world class

• Set up and run a weekly launch check-in using a leader board developed and driven with our Product Manager input tool

• Serve as the driving force in the room—spotting risks early, testing resolution plans, and keeping work moving forward without taking on the task execution yourself.

• Maintain a consistent accountability cadence across all launch sizes—from major PR and investor launches to smaller feature updates and multi-tier strategic initiatives.

• Shift the launch checklist away from PMs managing every detail to direct task ownership by functional leads (e.g., Legal handles legal approvals, PMM leads product naming, Revenue Operations manages SKU setups).

• Work with teammates in Product Operations to refine the checklist over time, adding or removing items as needs evolve and distinguishing true systemic gaps from one-off issues.

• Share clear updates and digests with partner groups (PMM, Legal, Engineering, Support, Rev Ops) so open items stay top of mind naturally.

• Keep teams aligned on execution discipline: if an item isn't assigned, dated, and visible, it isn't ready for launch.

• Pull target launch dates directly from roadmap tools like Aha! or Jira instead of relying on manually updated spreadsheets.

• Establish clear criteria for when a feature enters the launch checklist process (typically 6–12 weeks before launch) and guide the initial workflow.

• Adapt alongside Product Operations systems and tools as we…