RO Program Manager

Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.

The Program Performance Manager serves as the program owner for operational performance, with a focus on driving outcomes through data, tooling, and cross-functional alignment. This role ensures end-to-end accountability for program success, including alignment with contractual service levels (CSLs), identification of performance trends, and proactive risk mitigation. The manager owns the strategy and implementation of tooling that supports Rider Only workflows and performance tracking, working closely with internal stakeholders to define requirements, oversee rollouts, and ensure adoption.

Through transparent reporting, KPI-driven insights, and structured execution, this role enables scalable, efficient operations across multiple lines of business.

-  USD per year (San Francisco - Waymo)

99,840. USD per year (Los Angeles - Waymo)

• Vacation:
  Minimum of (2) week.
• Sick Days: 5 Days
• Holidays: 6 Days
• Other standard benefits:
• 401(k) Retirement Plan
• Medical, Dental & Vision
• Life Insurance
• Short-term Disability
• Voluntary Long-term Disability

• Own the AV Rider Only program performance, including all key inputs, outputs, dependencies, and alignment with contractual service levels (CSLs), with the potential to expand ownership to additional programs as business needs evolve
• Lead performance analysis using data dashboards and KPIs to identify trends, optimize workflows, and drive continuous improvement across lines of business
• Own tooling strategy and implementation related to program performance, including stakeholder alignment, requirements gathering, rollout planning, and user adoption
• Drive cross-functional initiatives and special projects, ensuring they are scoped, prioritized, and executed effectively to meet business objectives
• Serve as the primary liaison for program performance, delivering timely, data-driven updates and insights to internal and external stakeholders
• Participate in operational excellence efforts (e.g., Lean, Kaizen), leveraging structured methodologies to increase efficiency and reduce risk
• Ensure compliance with global standards and program-level processes, proactively identifying areas for standardization and scalability
• Drive special projects and programs completion assigned by the Head of Product and Tooling
• Communicate clearly with the different stakeholders, both Transdev management and the client accordingly
• Interpret metrics, finds opportunities and implements actions to drive results
• Maintains high degree of confidentiality of all information
• All other duties as assigned
• Bachelor’s degree from an accredited university or 2+ years of operations experience leading teams
• Preferred Education:
  
  Degree in Engineering, Operations, or a related field is a plus

2 or more years of relevant experience desired, but not necessary; however, some supervisory experience, required

• Knowledge of service area and ability to read a map/digital map directions
• Ability to use a computer to generate reports and schedules
• Ability to supervise others and make quality business decisions regarding operations
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
• Good written and oral communication skills
• Ability to organize and perform work efficiently; strong analytical skills and attention to details
• Travel up to…