Product Manager

Accord is a breakout Series A startup (funding announcement) founded by proven leaders from Stripe, Linked In, and Google. Accord’s high-bar for execution has quickly led to big wins, including:

• Driving 100+ paying customers under 12 months of launching

• Partnering with industry leaders such as Samsara, Harvey.ai, Decagon, Xactly etc.

• Raving reviews from its 10,000+ users, G2 Feedback

The company is on a mission to transform how Revenue Leaders drive Execution Excellence. From setting and enforcing standards for how their GTM team sells, onboards, and expands with customers, ambitious leaders use Accord to up-level the craft of Sales.

With hubs in Toronto & San Francisco, Accord is bringing on passionate builders who sweat the details and want to build something special.

Accord is the execution layer for value-selling and this is the first PM role in Accord’s history. More of our product decisions now involve AI: when an agent should act, when a person should, and what it costs. We need a PM who makes those calls with evidence. We also need to close the loop on what happens after launch.

We re looking for a Product Manager to close this gap: align priorities, keep engineering unblocked, and make sure the roadmap reflects what customers and the business actually need for our category-defining product. You ll report to Divya, VP, Product and work closely with product design, engineering, customer success, and product marketing. You ll work directly with customers to ground your decisions in what they actually need.

And since this is the first PM role in Accord s history, you ll have real room to shape what it becomes.

• First 3 months: You understand the product and the personas it serves and the pain it solves for our customers.

• By 6 months: You own the CS–product relationship outright. You ve built real relationships across engineering, you re confidently setting and driving the roadmap, pulling in stakeholders to prioritize rather than waiting to be told what s next, and you re comfortable running AI evals and data analysis, including cost models included.

• By 12 months: If you re excelling, there s room to grow into a more senior, strategic seat by shaping company-wide prioritization and acting as a thought partner to leadership, not just executing against a roadmap someone else set.

• Own and drive the roadmap. Set priorities and pull in stakeholders to make the calls.

• Own the CS–product relationship. Drive the feedback loop from Customer Success, prioritize what comes in, and make sure engineering always has what it needs to act on it.

• Scope and sequence delivery with engineering
  . Decide what can ship, sequence the work, and adjust when estimates change.

• Close the loop after launch. Track how features land with users after we ship them, and focus on increasing adoption to close the gap.

• Collaborate with product marketing. Own release timelines and launch coordination end to end.

• Contribute to user research alongside design
  , and talk directly to customers.

• Demonstrate User Empathy. Understand the user before you propose anything. Contribute to user research alongside design, and talk directly to customers.

• Run AI evals and data analysis to support real decisions, like cost modelling, agent framework evaluation, and the judgment calls that come with them.

• Startup experience: You’re comfortable in high-velocity and can manage multiple competing priorities with ease.

• 0→1, then close the loop. You ship fast and track what happens after launch.

• Data fluent. You run AI evals and cost models yourself and validate your assumptions before committing.

• Know when AI is the right tool and when it isn’t. You know where human intervention is needed vs. an…