Customer Success Manager

Own relationships, health, renewal, and upsell motions across Attio’s top accounts

Full-time

$125K – $165K
Offers Equity
OTE 80/20 split

We’re building the first AI-native CRM — designed for the most ambitious go-to-market teams. We recently announced our $52M Series B, led by GV (Google Ventures), with support from Redpoint, Balderton, Point Nine, and 01A. Our team thrives on solving complex technical challenges, delighting our users, and setting a new standard for the industry.

Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success.

As an Attio Customer Success Manager, you will be responsible for designing and managing Attio’s retention, customer health, renewal, and upsell programs.

Lead high-touch success plans for top accounts, serving as both business relationship owner and a consultative product expert

Design and execute strategies to monitor health, and drive adoption, retention, and up-sells on a one-to-one and one-to-many basis

Partner with fellow CSMs to bring new ideas, codify best practices, and build reusable program templates to drive scale and consistency as we grow and expand upmarket

Contribute to one-to-many scaled programs for second-tier accounts using channels like email, workshops/webinars, office hours, and community programs

Use data to segment customers based on their product usage and firmographic data, and provide appropriately tailored resources to each group

Collaborate with SE, post-sale, and Support teams to create content for scaled programs

Collaborate with marketing and product on brand and activation content

5+ of relevant professional experience, of which 3+ were in a CS or Account Management role

A passion for technology and experience coaching customers on how to get the most out of a complex software product

Experience building programs in addition to having strong customer relationship skills

Experience at early or growth-stage startups

30-minute introductory phone call with a member of our Talent team

30-minute interview with our hiring manager

Case study interview

Panel interviews with relevant stakeholders

30-minute closing conversation with our CEO