Tenant Relations Coordinator

We are seeking a proactive, service-oriented bilingual (English/Spanish) Tenant Relations Coordinator to support a portfolio of multifamily apartment communities across San Francisco. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with people from diverse backgrounds, and takes pride in creating positive living experiences for residents.

The Tenant Relations Coordinator serves as a key point of contact for residents, ensuring timely communication, issue resolution, and high levels of satisfaction while supporting property management operations.

• Serve as the primary contact for resident inquiries, concerns, and service requests (in English and Spanish)
• Coordinate communication between residents, property management, and maintenance teams
• Track and resolve resident issues in a timely and professional manner
• Support conflict resolution and maintain positive community relations
• Monitor and respond to emails, phone calls, and resident portal messages
• Maintain accurate records in property management software (Yardi)
• Assist with property management duties as needed (tenant notices, move ins/move outs, emergency/after hours calls, etc.)

• Fluent in both English and Spanish (required)
• BA/BS preferred.
• Experience in property management, customer service, hospitality, or related field preferred.
• Excellent written and verbal communication skills
• Professional, calm, and solution-oriented demeanor
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office; experience with Yardi preferred
• Ability to manage multiple properties and priorities simultaneously

• Empathetic and resident-focused mindset
• Strong problem-solving and conflict-resolution skills
• High level of discretion and professionalism
• Self-motivated and dependable
• Team-oriented with the ability to work independently
• Competitive salary based on experience
• Health, dental, and vision benefits
• Paid time off and holidays

• Please submit your resume and an optional brief cover letter outlining your experience in tenant relations or property management and your fit for this role.
• Join us in creating well-managed, welcoming communities across San Francisco.