Customer Success Manager; Automotive SaaS

About Bitesize

Remote – Must be Located in the CST or EST Time Zone

Bitesize is a fast-growing startup helping car dealerships reconnect with customers hiding in their database—using a smarter, AI-powered text messaging approach. Our platform drives measurable revenue at a fraction of traditional marketing costs while improving customer satisfaction. We’re generating real revenue with successful clients nationwide and have been featured in Automotive News, Fixed Ops Magazine, and Digital Dealer.

If you’re excited about making a real impact and growing with a small, ambitious team, read on.

The Customer Success Manager will manage a portfolio of dealership accounts and ensure successful onboarding, product adoption, and customer retention.

This is a hands-on individual contributor role focused on execution and relationship management. You will work closely with dealerships to drive engagement, reduce churn risk, and help customers see measurable ROI from Bitesize.

This role is ideal for someone with 2–3 years of Customer Success or Account Management experience who understands dealership operations and is ready to take full ownership of a book of business.

• Manage a portfolio of automotive dealership accounts
• Lead onboarding and implementation for new customers
• Serve as the primary point of contact for assigned accounts
• Drive product adoption and engagement across rooftops
• Monitor account health, usage, and performance metrics
• Proactively identify churn risks and resolve issues early
• Support renewal conversations and retention efforts
• Partner with Product and Leadership to communicate customer feedback
• Maintain accurate CRM documentation and follow-ups

This role offers a clear path to senior-level Customer Success responsibilities. Strong performers who consistently drive retention and customer health may grow into:

• Ownership of larger, higher-value accounts
• Expansion-focused responsibilities
• Future Senior CSM or Lead-level opportunities

Required

• 2–3 years of experience in Customer Success, Account Management, or a similar client-facing role
• Direct experience working with automotive dealerships (vendor, SaaS, CRM, or marketing tools)
• Experience managing multiple accounts simultaneously
• Strong communication and relationship-building skills
• Comfort working in a fast-paced startup environment
• Must be located in CST or EST time zone and available during full U.S. business hours

Preferred

• Experience working for a SaaS company serving automotive dealerships
• Experience supporting renewals or retention conversations

• Base: $65k–$80k
• Performance bonus tied to retention and account health metrics
• Full benefits package
• Opportunity for growth as the company scales

• High visibility role with direct impact on company growth
• Close partnership with leadership
• Clear growth path into CS leadership
• Fully remote within the U.S.

At Bitesize, we believe inclusion and diversity are essential to building meaningful connections with our people, customers, and communities. We value different perspectives and encourage everyone to bring their whole selves to work.

Bitesize is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity or expression, age, disability, veteran status, or any other legally protected status.