Customer Advocacy Specialist

About the Role

Hybrid position requiring 3‑days a week in office at our Belmont, CA location.
* Ring Sense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

Customer Advocacy Specialist. This role is critical as we build out our world‑class customer advocacy team. Our team is responsible for identifying, engaging with and leveraging Ring Central customer advocates to help them move through the customer journey to influence bookings, deepen loyalty, and grow brand awareness. This position is directly associated with influencing revenue, building compelling advocacy relationships and assets, and contributing to our customers’ overall success.

• Working closely with Ring Central’s customer‑facing teams to identify customer advocates
• Building and nurturing relationships with customers and internal stakeholders including customer success, sales, marketing, and product teams
• Innovating how customers are involved in Ring Central’s priority programs such as brand campaigns, product launches, media and events
• Managing high‑touch relationships with customer advocates and strategic customer executives to develop and deliver mutually beneficial advocacy plans across storytelling, media pitches, and events where required
• Partnering with cross‑functional teams on media pitches, advertising, blogs, and speaking engagements
• Identifying and taking on ad‑hoc strategic projects in alignment with overall business objectives

• Bachelor’s degree and 1+ years experience in the technology industry in a customer advocacy, brand storytelling, or customer‑facing marketing role
• Customer‑first mentality—including being able to identify, craft and articulate the value propositions of the program to customers
• Demonstrated success delivering revenue‑generating and impactful customer advocacy programs
• Proven track record working effectively with executive‑level customers and internal stakeholders to build strong relationships
• Experience working directly with customers of all levels, with particular emphasis on executive relationships related to customer advisory boards/councils, executive sponsorship programs and user groups
• Clear understanding of how your work aligns to marketing, sales and communications priorities
• Highly organized and efficient with strong project management skills and operational discipline
• Aptitude for identifying, nurturing, and leveraging customer advocates
• Excellent collaboration skills, self‑motivated and willing to take initiative
• Ability to multitask, prioritize, and problem‑solve in a fast‑paced environment
• Strong team player who can also work independently with minimal supervision

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and commuter benefits
• 401(k) match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave and new parent gift boxes
• Family‑forming benefits (IVF, preservation, adoption, etc.)
• Emergency backup care (child/adult/pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program

Ring Central, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on‑premises PBX and video conferencing systems, Ring Central® empowers modern mobile and distributed work forces to communicate, collaborate, and connect via any mode, any device, and any location.

Ring Central is headquartered in Belmont, California, and has offices around the world.

Ring Central is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender,…