Customer Service Representative

Iron & Ivory Management, Inc. provides specialized HOA and Co-Op management services tailored to support the operational, financial, and governance needs of residential communities. With over 13 years of industry expertise, the company offers detailed oversight, transparent communication, and responsive management to ensure long-term success for communities of all sizes. Our proactive approach emphasizes addressing issues early and keeping board members informed and supported.

Our dedication to quality service has established a strong reputation for excellence in community management.

This is a full-time, on-site role for a Customer Service Representative located in San Francisco, CA. The Customer Service Representative will assist clients by addressing inquiries, resolving concerns, and ensuring a satisfactory customer experience. Daily responsibilities include responding to customer support requests via phone and email, troubleshooting issues, maintaining accurate records, vendor coordination, property inspections, and collaborating with other team members to improve service processes.

Additionally, the representative will act as a liaison between customers and internal teams to ensure prompt and effective solutions are provided.

• Proficiency in Customer Service, Customer Support, and delivering a positive Customer Experience
• Ability to prioritize Customer Satisfaction and address client needs effectively
• Strong communication skills with a focus on providing high-quality service
• Exceptional problem-solving abilities and a proactive approach to resolving issues
• Ability to work collaboratively with teams and build strong client relationships
• Experience in a customer-facing role
• Proficiency in Microsoft Office Suite
• High school diploma or equivalent required; additional certifications or relevant training is a plus