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Customer Service Rep Bilingual

Senior Complaint & Fraud Escalation Investigator

Job in San Francisco, San Francisco County, California, 94199, USA
Listing for: Q CELLS USA Corp.
Full Time position
Listed on 2026-03-05
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading energy company is seeking a Complaint & Fraud Escalation Specialist to join their Risk Management team in San Francisco, CA. The role involves investigating complex customer complaints escalated beyond frontline support and coordinating with various teams for resolution. A successful candidate will have over 5 years of experience in customer service or complaint management, particularly in financial services.

The position offers a dynamic work environment with opportunities to establish and refine processes.
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Position Requirements
10+ Years work experience
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