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Technical Support

Customer Zero CSM: Shape CS Playbooks & Product

Job in San Francisco, San Francisco County, California, 94199, USA
Listing for: Jack & Jill
Full Time position
Listed on 2026-03-06
Job specializations:
  • Customer Service/HelpDesk
    Technical Support
  • IT/Tech
    Technical Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A growing SaaS platform provider is looking for a Customer Success Manager to bridge sales and engineering. As 'customer zero', you’ll lead onboarding for high-value clients and manage the post-sales lifecycle. The ideal candidate should have 2-3 years of experience in Customer Success at a B2B SaaS firm, be adept at translating technical feedback, and thrive in a hybrid work environment.

Join a dynamic team backed by premier investors, shaping the customer journey from the ground up.
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