On-Call Community Representative

Position: On-Call Community Experience Representative
Education Level Not Specified Category Customer  Experience (Visitor Services)## Description
*
* Title:

On-Call Community Experience Representative  Department:
** Customer Experience  
*
* Reports to:

** Senior Manager of Community Experience
** Status:
** Non-exempt
*
* Schedule:

** Variable, on-call as needed during Wed.

- Sun., 9:30 am - 5:30 pm, includes some evenings and weekends
** Compensation: $27.81/hr
**** About Yerba Buena Center for the Arts
** For three decades, Yerba Buena Center for the Arts (YBCA) has been a dynamic hub for contemporary art in San Francisco's downtown community. We showcase innovative and thought-provoking work across visual arts, performing arts, film, and more, bringing together artists, audiences, and perspectives under one roof.

YBCA is a catalyst for conversations around critical social and cultural questions, using art as a medium for dialogue. We support artists who push boundaries, challenge conventions, and spark experimentation and innovation in the arts.
** YBCA Mission, Vision, Values
** Mission:
To be a gathering space for creative expression that fosters meaningful connection for all.
Vision:
To be a catalyst of creative exploration, expression, and innovation that empowers artists, inspires community, and drives lasting social change.

Values:
* Belonging – The arts are for everyone.
* Inclusive Collaboration – We are stronger together.
* Optimism – Art has the power to inspire change.
* Curiosity – Learning is at the center of artistic expression.
** About the Role
** Join us at Yerba Buena Center for the Arts (YBCA) as an On-Call Community Experience Representative, where you'll play a crucial role in fostering meaningful connections and enriching the overall experience for our diverse community. As the face of YBCA, you will be the bridge between our organization and the community, ensuring that every visitor feels welcome, engaged, and inspired by the transformative power of the arts.

The On-Call  Community Experience Representative plays a critical part in delivering world-class customer service on-site  team interacts with a broad range of people daily, including visitors, special event guests, YBCA collaborators, venue rental clients, and more. In addition to providing customer service to all guests, this position is accountable for processing admissions, events tickets, memberships, donations, and merchandise. This position requires a strong attention to detail and exceptional interpersonal communication skills.
** Top Priorities
*** Gain a deep understanding of YBCA’s mission, vision, and values and its role within the community.
* Familiarize yourself with the current and upcoming exhibitions, events and community programs.
* Continually elevate the overall visitor experience, ensuring each interaction is positive and memorable.
* Master the ticketing and POS systems, ensuring seamless transactions for visitors.
* Support the collection of visitor feedback.
** Primary Responsibilities**
* ** Customer Service:**  + Uphold a high standard of customer service, ensuring that all visitors have a positive and memorable experience at YBCA.  + Address inquiries, concerns, or feedback with professionalism and a commitment to resolving issues promptly.  + Proactively anticipate and meet the needs of visitors to enhance their overall satisfaction.
* ** Visitor Engagement**:  + Greet and assist visitors with warmth and enthusiasm, creating a positive and inclusive environment.  + Provide information about YBCA's exhibitions, programs, and events to enhance visitor experience.  + Suggest events, programs, and membership offerings to visitors, based on their interests.  + Foster a sense of community by actively engaging with visitors, answering questions, and offering assistance.  + Demonstrate a well-rounded understanding of YBCA’s mission, vision and brand.
* ** Ticket Sales and Merchandise:**  + Sell tickets to YBCA's exhibitions and public events, ensuring a smooth and efficient transaction process.  + Promote and sell memberships to visitors, highlighting the benefits and value of supporting YBCA.  + Handle transactions for branded merchandise, providing information on products…