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Operations Lead

Job in San Francisco, San Francisco County, California, 94199, USA
Listing for: CIRCL
Full Time position
Listed on 2026-06-05
Job specializations:
  • Customer Service/HelpDesk
  • IT/Tech
Salary/Wage Range or Industry Benchmark: 100000 - 130000 USD Yearly USD 100000.00 130000.00 YEAR
Job Description & How to Apply Below

We're hiring an Operations Lead to bridge the gap between our technology and real-world logistics execution. You'll work directly with enterprise customers to deploy our platform, optimize their operations, and ensure they achieve measurable ROI.

What you'll do
  • Lead customer onboarding and platform deployment projects
  • Analyze customer operations and identify optimization opportunities
  • Configure and customize the platform for specific customer needs
  • Build and maintain relationships with key customer stakeholders
  • Develop playbooks and best practices for customer success
  • Collaborate with product team to prioritize customer feedback
What we're looking for
  • 5+ years in operations, supply chain, or logistics
  • Experience managing enterprise customer relationships
  • Strong analytical and problem-solving skills
  • Excellent project management abilities
  • Willingness to travel occasionally (10-20%)
Nice to have
  • Experience with TMS, WMS, or logistics software
  • Background in consulting or professional services
  • SQL or data analysis experience
  • Knowledge of AI/ML applications in operations
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