Operations Lead
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-06-05
Listing for:
CIRCL
Full Time
position Listed on 2026-06-05
Job specializations:
-
Customer Service/HelpDesk
-
IT/Tech
Job Description & How to Apply Below
We're hiring an Operations Lead to bridge the gap between our technology and real-world logistics execution. You'll work directly with enterprise customers to deploy our platform, optimize their operations, and ensure they achieve measurable ROI.
What you'll do- Lead customer onboarding and platform deployment projects
- Analyze customer operations and identify optimization opportunities
- Configure and customize the platform for specific customer needs
- Build and maintain relationships with key customer stakeholders
- Develop playbooks and best practices for customer success
- Collaborate with product team to prioritize customer feedback
- 5+ years in operations, supply chain, or logistics
- Experience managing enterprise customer relationships
- Strong analytical and problem-solving skills
- Excellent project management abilities
- Willingness to travel occasionally (10-20%)
- Experience with TMS, WMS, or logistics software
- Background in consulting or professional services
- SQL or data analysis experience
- Knowledge of AI/ML applications in operations
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