Customer Success Manager

Customer Success Manager

120, per year | San Francisco, CA | On‑Site | Permanent

We are looking for an experienced Customer Success Manager to join our fast‑paced Tech Services team. This role is integral to our company's success and growth, acting as the critical liaison between our clients and our services.

As a Customer Success Manager, you’ll be responsible for understanding customer outcomes through ongoing collection and analysis of data and feedback. You’ll drive the success and growth of our customers by understanding their business needs and helping them succeed.

• Minimum 3–10 years of experience in a customer success SaaS position
• Experience working closely with and presenting to C‑level executives
• Passion for data, technology, and AI
• Experienced with Salesforce and Hub Spot

• Salary up to $165,000
• Bonus offerings (20%)
• Medical insurance
• Dental insurance
• 401(k) plan
• Child care support
• Paid maternity and paternity leave

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories.

It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.