Customer Success Manager
Listed on 2026-06-27
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Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, CRM System -
Business
Customer Success Mgr./ CSM, Client Relationship Manager, CRM System
ABOUT THE ROLE
We are hiring a Customer Success Manager to own the post-sale customer journey for our Employee Benefits segment. You will report to the Head of Customer Success and work closely with the Chief Revenue Officer, partnering with customers from onboarding through renewal and expansion.
This is a high-impact role for someone who understands the Employee Benefits ecosystem and enjoys building in a fast-moving environment. You will work directly with brokers, agency leaders, and account teams to drive adoption, deepen relationships, and help shape how we scale customer success for this part of the business. If you are energized by ownership, close customer partnership, and helping define the playbook as a company grows, you will likely thrive in this role.
WHYTHIS ROLE
Join a fast-growing segment with strong customer momentum and meaningful opportunity ahead.
Work closely with the Head of Customer Success and CRO on customer growth, retention, and expansion strategy.
Own the customer experience end to end, from onboarding and activation through renewal and upsell.
Help shape the product roadmap by serving as a direct voice of the customer for the Employee Benefits market.
Join a high-caliber team built from Meta, IBM, Adobe, Salesforce, Docu Sign, and Uber, with real ownership, strong trust, and meaningful equity.
Own onboarding and activation for Employee Benefits agencies and brokers using the Outmarket platform, driving fast time to value and strong adoption.
Build and maintain trusted relationships with EB group leaders, benefits brokers, and account managers across commercial insurance agencies.
Serve as the primary post-sale point of contact for implementation, training, ongoing engagement, retention, and account health.
Identify opportunities for expansion within existing accounts as customers grow their Employee Benefits business.
Translate customer feedback into actionable product insights that help inform roadmap prioritization.
Build and improve scalable onboarding materials, training content, and Customer Success processes that grow with the business.
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