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Job in
San Francisco, San Francisco County, California, 94102, USA
Listed on 2026-07-09
Listing for:
Perfect Venue
Full Time
position Listed on 2026-07-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep -
IT/Tech
Job Description & How to Apply Below
Customer Onboarding Specialist
Salary: $70,000 - $100,000
Job Type: In-Office, 3-4 days/week
Location:
San Francisco
Requirements: 2+ years in event sales or hospitality; strong customer skills
About Us
Venues waste time on manual event processes while big chains dominate with sophisticated software. We're building the affordable platform that levels the playing field - starting with event management and expanding into a full marketplace of services.
The Role
You'll be the trusted partner venue operators rely on from day one. Own their entire journey - implementation, training, adoption - and drive the success that keeps them coming back. This is where you directly impact customer growth and platform value.
Job Duties
- Respond to customer inquiries via chat, email, and video calls
- Troubleshoot issues and deliver timely solutions
- Escalate product bugs and complex issues to internal teams
- Maintain high customer satisfaction and response time standards
- Lead new customer onboarding and implementation
- Conduct product training sessions for venue teams
What You Need
- 2+ years as an Events Sales Manager or in hospitality
- Strong communication skills, written and verbal
- SaaS or hospitality technology experience is a plus
Benefits
- Competitive compensation including meaningful equity you'll actually be able to use
- Medical, vision, and dental with paid premiums for you, cost-sharing for dependents
- Mileage + get paid to dine with prospects
- Flexible PTO & 401(k)
- Complimentary One Medical membership for you and your family
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