Founding Customer Success Lead - Retention & Expansion
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-07-10
Listing for:
SupportFinity™
Full Time
position Listed on 2026-07-10
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Account Manager, Client Relationship Manager -
Management
Account Manager, Client Relationship Manager
Job Description & How to Apply Below
Agave is seeking a founding Account/Customer Success Manager in San Francisco to own retention, expansion, and overall customer success strategy for a growing SaaS platform. You will build processes, drive playbooks, and collect feedback to inform product as we scale from $Xm ARR to multi‑million ARR.
Reporting directly to the CEO, you’ll manage a portfolio of 475+ accounts, champion customer outcomes, and lead cross‑functional collaboration with Engineering and Product to resolve issues and
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