Customer Service Representative San Francisco, CA

Customer Service Representative

We are looking for a Customer Service Representative to support a busy sales and client service operation in San Francisco, California. This long-term contract position is ideal for someone who communicates clearly, stays organized under pressure, and enjoys helping both customers and internal teams in a fast-moving environment. The role focuses on order coordination, customer updates, and day-to-day sales support, making it a strong fit for someone who can manage competing priorities while maintaining accuracy and professionalism.

Responsibilities:

• Prepare pricing information and quotations for the sales team, ensuring details are accurate and delivered in a timely manner.
• Track customer orders and vendor commitments closely to help maintain smooth fulfillment and availability.
• Provide clients with timely updates regarding order progress, delivery timing, and related service questions.
• Address order discrepancies and shipping concerns by coordinating with sales partners, vendors, and leadership to reach effective solutions.
• Enter and maintain order information within company systems with a strong focus on accuracy and completeness.
• Respond to inbound customer inquiries professionally and assist with outbound follow-up as needed to support service and sales activities.
• Prioritize multiple requests at once while keeping tasks organized and moving them through completion.
• Contribute to a team-oriented workplace by sharing responsibilities and adapting to changing workload demands.