ETS Operations Support Technician; Onsite SF office

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Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.

Responsible for the oversight of all shipping and receiving operations for the eDiscovery Technical Support (ETS) teams. Maintains the Intake computer lab, equipment, and peripherals. Supports the Evidence Coordinator team member and Intake Department with secure storage facility and coordinates proper handling of sensitive materials including desktop/laptop computers, hard drives, CD/DVDs, etc., and assists with projects as needed.

• Oversee Shipping/Receiving of packages containing client media/evidence
• Maintain proper chain of custody for all incoming/outgoing items
• Provide reports on all incoming/outgoing packages for auditing purposes
• Prepare and coordinate all Shipping Requests from the Client Services, Intake, Production, and Forensics Departments, including packaging, courier scheduling, and tasks to Fed Ex facilities
• Track all packages incoming and outgoing to ensure accurate delivery on time and address any exceptions or problems proactively
• Keep a full inventory of shipping/receiving supplies on hand (Fed Ex boxes, tape, bubble wrap, etc.)
• Support the Intake teams with evidence handling by connecting hard drives to Intake computers for access by remote employees
• Assist with the Intake queue as needed (data copying, archiving, purge requests, drive formatting, etc.)
• Maintain inventory of Intake lab equipment, software, and licensing; organize computers, cabling, peripherals, troubleshoot, and work with IT tech support
• Log all incoming media into the evidence database
• Store, safeguard, and maintain all media/evidence in a storage facility
• Maintain a clean and well‑organized storage facility
• Provide inventory reports on client media/evidence
• Assist with the disposition/destruction of evidentiary media as needed
• Requires typically 1 year of related experience (warehousing, shipping/receiving, help desk, customer service, forensics, computer science, etc.)

• Keen eye for detail, accuracy, and organization – this is an absolute “must have”
• Demonstrated experience with computer hardware (handling and formatting hard drives, USB types, software installations, encryption, troubleshooting computers, etc.)
• Microsoft Office skills and experience working with Microsoft Windows operating systems
• Experience with Apple Macintosh is a plus
• Data entry experience and familiarity with chain of custody procedures is a plus
• Familiarity with data copying programs (Robo Copy, Fast Copy, Total Commander)
• Ability to solve problems, prioritize, and multi‑task in a fast‑paced deadline‑driven environment
• Excellent verbal, written, and interpersonal communication skills with a customer service focus
• Ability to work successfully in a team environment as well as independently
• Proven ability to maintain confidentiality
• Self‑motivated, self‑directed and able to take initiative and solve problems
• Develop knowledge of shipping vendor procedures (Fed Ex, UPS, USPS, Courier, international, etc.)
• Familiarity in eDiscovery and legal proceedings a plus

• Duties are performed in a typical office environment at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any…