Enterprise Customer Success Manager
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, HelpDesk/Support -
Business
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Responsibilities
- Drive growth, adoption, retention, and expansion for a product people love that solves real problems
- Help customers achieve real results through AI-powered workflows
- Own renewal execution grounded in proven value and outcomes
- Help build the foundations of Customer Success at Notion
- Meaningfully shape our future product
- Elevate your skills as we tackle our most impactful challenges
- 7+ years of success in your current Customer Success or Account Management role
- Experience driving the end-to-end customer journey - from adoption to renewal
- Strong discovery skills to uncover customer challenges and connect them to tailored solutions
- Comfortable with technical concepts and able to build and implement AI workflows
- Ability to articulate value customers are receiving and present it effectively to senior audiences
- Ability to build Customer Success playbooks and new processes based on learnings
- Ability to work cross-functionally to solve customer problems creatively
- Navigate ambiguity in a fast-paced and foundational team
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