Customer Success Lead

Responsibilities

• Build the Customer Success function from the ground up
• Own strategic customer relationships and ensure measurable value from Numeral’s platform
• Drive adoption, retention, and customer health while owning key metrics
• Create scalable operational processes for a growing customer base
• Act as the voice of the customer internally and influence roadmap priorities
• Implement AI-forward workflows and automation to improve customer engagement

• Experience building or scaling Customer Success, Account Management, or Post‑Sales functions in high‑growth startup environments
• Deeply focused on customer outcomes
• Track record of improving adoption, retention, customer satisfaction, and long‑term account growth
• Ability to think strategically while also solving operational challenges
• Experience implementing scalable workflows, defining customer success metrics, and managing complex customer relationships across enterprise and mid‑market environments
• Excited about leveraging AI tools, automation, and operational systems to improve customer experience
• Strong communicator with ability to build credibility with executives and collaborate across teams