Customer Service Representative

Description

Financial Institution in Shoreview, MN is seeking 5 customer service agents to contact customers that have complaints regarding Home Lending, Business Banking, and Auto products.

The right candidate will be making outbound calls to customers and updating account information or requesting information from the customer. 12+ months assignment. The intent would be to hire on after trained in and successful in the role for months. Requirements - phone work experience and solid communication skills. Skill overcoming objections. Attendance and accountable. Likes tenure, call center customer service experience.

Corporate

Job Description:

Responsible for responding to and/or researching and resolving escalated, high dollar, or high profile inquiries and complaints requiring special handling and that may have been forwarded by the management committee members, agencies, and/or business chain of command.

This may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities.

Functions evaluated may cover one or more of the following areas: underwriting, regulatory compliance, fraud, fair lending, and servicing.

Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions).

May communicate with others (including customers, merchants, clients, executives, agencies, regulatory/governmental representatives, bankers) to ensure resolution of matters.

Ensures identified risks and/or problems are clearly documented.

Has similar authorities as first tier supervisors to make override decisions; refers recommendations exceeding authority levels and/or items unable to meet resolution to top level management for review.

Other duties may include: project work related to remediation, performance of ongoing reviews as needed. May generate reports and summarize results. Typically performs team leadership and provides work direction.

Skills

Customer service, Customer support, Support, Call center, Technical support

Top Skills Details

Customer service,Customer support,Support,Call center

Additional

Skills & Qualifications

Required High school Diploma

Required 3+ years experience with customer contact and some sort of financial services company experience

Preferred call center experience

Preferred 2+ years experience in one or more of the following: operations, underwriting, or quality assurance within the financial industry

Any company experience within Mortgage, Account Resolution, Customer Service or Client Relations is preferred

Prior banking or branch/community bank experience would be helpful

Prior experience with deescalating calls would be preferred.

Strong interpersonal skills - this job requires a lot of internal follow ups and collaborations. Team members need to ask each other questions and bounce ideas off of each other.

Strong multi-tasking ability

Strong written and verbal communication

Ability to handle multiple cases at once

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of San Francisco, CA.

Pay and Benefits

The pay range for this position is $19.21 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in San Francisco,CA.

Final date to receive applications

This position is anticipated to close on Jul 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

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