Client Service Associate; Mail and Office

Reports To

Client Services Supervisor, Client Services Manager, or equivalent leadership

Monday–Friday | 7:00 AM – 4:00 PM

• Receive, sort, and distribute inbound mail and packages.
• Process outgoing shipments using postage and shipping systems.
• Track deliveries and maintain accurate records using scanning tools and tracking systems.
• Respond to inquiries related to mail and package status.

• Fulfill basic print and document requests.
• Provide light support for copier equipment, including toner replacement and upkeep.

• Monitor and replenish paper and office supplies in copy/mail areas.
• Maintain clean, organized mailrooms and service areas.
• Assist with meeting room setups, office moves, and workplace support tasks as needed.

• Communicate with employees regarding deliveries and service requests.
• Cross‑train across mailroom functions and support additional operational needs.
• Follow all safety, security, and company procedures.
• Assist with additional tasks as assigned.

• Strong communication and customer service skills.
• Ability to work independently and stay organized.
• Familiarity with shipping/receiving processes (preferred).
• Comfort using basic office systems and Microsoft Office.
• Hands‑on, reliable, and adaptable in a dynamic environment.

• Requires a valid driver's license and clean Motor Vehicle Record background.
• High school diploma or equivalent required.
• 2+ years of relevant experience preferred.
• Experience with handheld scanners, pallet jacks, or carts (preferred).
• Ability to work assigned hours, including occasional overtime.

• Ability to lift and move packages (20–40 lbs. frequently; up to 60 lbs. with carts).
• Ability to stand, walk, bend, and move throughout the day.
• Comfortable working in varying environmental conditions.
• Ability to perform manual tasks and operate office equipment.

The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job‑related factors.

$20 - $22 USD

• Career Growth:
  An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development:
  At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent:
  We offer a variety of recognition programs for all levels of employees.
• Benefit Offerings:
  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.