Customer Success Manager; Enterprise

AI / Sales Software Customer Success Role

Our partner is a well-funded AI company that has raised $7M from a top-tier investor. They are building a real-time AI tool for sales teams that delivers live suggestions during conversations, acting like a teleprompter for sellers. The team is split between New York and Tel Aviv, and the culture is type A, outgoing, social, and resilient.

This is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you, owning enterprise customer success and setting the standard for the function. The role is about replicating what great looks like at a new company and shaping how customer success runs from day one.

You will need to be in San Francisco by August (you can start in New York). This is a high-energy environment for someone who has seen excellence at a strong startup and wants to build it again.

Responsibilities:

• Own enterprise customer success as the first post-sales hire
• Set the standard and build the foundation for the customer success function
• Drive retention, adoption, and strong outcomes for enterprise customers
• Operate as an individual contributor with a team built around you over time
• Help define processes and best practices from the ground up

Requirements:

• 2-5 years of customer success experience at a high-growth, well-respected startup
• Enterprise customer success experience, specifically from a startup environment
• Track record as one of the earliest customer success hires at a previous company
• Likeable, personable, and easy to work with
• Comfortable working in-office 5 days per week and relocating to San Francisco by August