Community Concierge

Position

Community Concierge – Full time.

Location:

San Francisco, CA. 40 hours per week, Wednesday to Sunday 2pm-10:30pm. Base pay $46,400–$65,500.

Avalon Bay Communities is a leading REIT that manages apartment homes. The Concierge leads front‑desk operations, creating a welcoming environment for residents and prospects.

• Serve as the face of Avalon Bay and frontline customer service at the front desk.
• Monitor foot traffic, coordinate with leasing and maintenance teams to support the move‑in/move‑out process and daily resident needs.
• Implement programs to improve resident satisfaction and maintain high service standards.
• Provide information, directions, and personalized recommendations to residents, vendors, and prospects.
• Handle multiple tasks, manage time‑sensitive requests, and maintain composure and positivity.
• Manage phone messages, resident packages, maintenance requests, and other administrative duties using company software and Microsoft Office.

• High school diploma or equivalent (GED) required.
• 1+ year(s) of experience in hospitality, retail, or restaurant settings preferred.
• Strong communication skills, both verbal and written.
• Excellent time‑management, organization, and patience.
• Ability to walk and move packages and deliveries across the property.

• Comprehensive health, dental and vision coverage.
• 401(k) with company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• Employee stock purchase plan.
• Opportunity for growth and promotion from within.

Avalon Bay is an equal opportunity employer and is committed to an inclusive, diverse workplace free from discrimination. Employment decisions are made on the basis of qualifications without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy, age, disability, genetic information, citizenship status, military or veteran status, or other protected class.