Manager of Customer Success
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-07-16
Listing for:
Lilt
Full Time
position Listed on 2026-07-16
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, Account Manager -
Management
Client Relationship Manager, Account Manager
Job Description & How to Apply Below
Responsibilities
- As Manager of Customer Success (Americas), you will transform LILT Customer Engagement and play a pivotal role in ensuring our customers achieve peak value and satisfaction
- You’ll lead a US-based team of Customer Success Managers to drive rapid onboarding, exceptional service delivery, and measurable business results, ultimately powering our expansion and solidifying our reputation for world‑class customer experience
- Accelerate time to value:
Streamline onboarding and ensure customers see results quickly, boosting revenue and reducing time to first dollar - Quantify the impact of your work:
Drive data‑driven decisions by measuring key metrics like quality scores, Customer Success scores, NRR (Net Retention Rate), and CSAT (Customer Satisfaction Score) - Build, cultivate, and inspire the Americas Customer Success team
- Collaborate for success:
Foster strong relationships with both leaders and individual contributors in Pre‑Sales, Post‑Sales, and Product teams to ensure a seamless customer journey - Champion customer‑centricity:
Cultivate a culture of empathy, professionalism, and business acumen within your team, placing customer needs at the heart of everything
- Medical Benefits:
Employees receive coverage of medical, dental, and vision insurance, plus FSA/DFSA, HSA, and Commuter benefits. In addition, LILT pays for basic life insurance, short‑term disability, and long‑term disability - Paid parental leave is provided after 6 months
- Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle
- Compensation:
Meaningful equity, 401(k) matching, and flexible time off plus company holidays
- Cross‑functional collaboration:
Strong ability to collaborate effectively with diverse teams across the company - Customer‑facing excellence:
Exceptional communication, empathy, professionalism, and business acumen - Technical savvy:
Strong understanding of AI, Bespoke AI Models, Technical Integrations, and Professional Services - Global mindset: A global perspective and the ability to collaborate with dispersed teams effectively
- Proven track record: 5+ years of experience leading, managing, and building high‑performing Customer Success/Account Management teams, ideally in a fast‑paced, technology‑driven environment
- Customer success mastery:
Demonstrated expertise in designing, building, and leading customer success programs that deliver measurable results - Localization experience: 8+ years of experience working in the localization/LSP industry
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