Customer Service​/Office Staff

Position purpose:
The Swim formation staff is the expert on the LPB class schedule and has the knowledge and ability to place students in appropriate classes. Is familiar with the schedule at all four locations. Oversees the Swim formation desk, which could mean working in the front helping customers or in the back office.

Responsibilities/Duties/Functions/Tasks:

Tours the facility with potential customers

Customer service (helping, greeting and answering questions from customers)
Answers phone calls from customers and returns voicemails

Interfaces with customers in person, via phone or live chat Makes outbound phone calls to customers regarding their child or children

Has the knowledge & ability to enroll children into classes

Knows all LPB policies and how to communicate them to customers

Handles and saves financial payments from customers when booking students

Handles upset customers and/or knows who to send them toHas the ability to research, enroll and switch students by looking at all 4 schools schedules

Consolidates classes at all 4 locations

Attends mandatory meetings and training sessions as scheduled

Attends mandatory workshops

Put together bulletin boards (guppy gossip, staff pictures, etc.)Restocks organizes and maintains Waverly’s merchandise

The general office supply organization

Covers as the Monitor as needed

Other office duties as assigned

Qualifications:

Ability to Multitask Ability to answer and talk on the phones

Basic mathematical skills

Strong customer service and communication skills

Basic computer knowledge (word, live chat, excel)
Knowledge of LPB’s curriculum and policies

Ability to handle secure information (customer's financial information)
Work Requirements:

Ability to lift up to 50lbsAbility to sit and work at a computer station for up to 8 hours a day Ability to answer and talk on the phone
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