Manager, Customer Success; Non Profit

Manager, Customer Success (Non Profit)

Experience: Manager

Salary: $175,000 - $200,000 per year

• Develop and implement a comprehensive customer success strategy that enhances customer satisfaction, adoption, and retention.
• Work closely with our non‑profit partners to understand their needs and tailor our services accordingly.
• Leverage your knowledge of Hub Spot, CRM, and data models to provide our customers with innovative solutions.
• Collaborate with the C‑level executives to develop and execute go‑to‑market strategies.
• Conduct diligence to ensure the successful implementation of our services.
• Manage performance marketing initiatives to drive customer acquisition and retention.
• Serve as a trusted advisor to our non‑profit partners, providing them with the necessary support and guidance to ensure their success.
• Monitor and report on customer health, identifying any potential issues and implementing solutions proactively.
• Collaborate with cross‑functional teams to drive customer success and business growth.

• A minimum of 5 years of experience in a customer success role, preferably in the Tech Services industry.
• Proven experience with Hub Spot, CRM, B2B, SaaS, and data models.
• Extensive knowledge of go‑to‑market strategies and performance marketing.
• Experience working with C‑level executives and non‑profit organizations.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem‑solving skills, with the ability to think strategically and act proactively.
• Demonstrated ability to manage multiple projects simultaneously, with a strong attention to detail.
• A passion for customer success and a commitment to making a positive impact on non‑profit organizations.
• Bachelor's degree in Business, Marketing, or a related field.

• Salary up to $200k
• Bonus offerings (20%)
• Medical insurance
• Dental insurance
• 401k
• Child care support
• Paid maternity leave/paternity leave

If you are passionate about customer success and want to make a meaningful impact on non‑profit organizations, we would love to hear from you. Apply now to join our dynamic team and help us drive customer success in the Tech Services industry.