Golden Gate Park - Brand Ambassador - Special Events

Raise is looking for a customer service-oriented individual to represent Lyft as a Brand Ambassador at Outside Lands at the Golden Gate Park in San Francisco.

• Brand Ambassador: $22.00/hr (Flat rate, non-negotiable)

• Golden Gate Park, San Francisco, CA 94121

You will be responsible for being on-site at Golden Gate Park during the following times:

• Friday, August 8th, 2025 (7:00 PM - 12:00 AM)
• Saturday, August 9th, 2025 (7:00 PM - 12:00 AM)
• Sunday, August 10th, 2025 (7:00 PM - 12:00 AM)

• Your role will be focused on representing the Lyft brand, guiding riders to the events and pickup location, signing up new riders, and providing any feedback to the Lyft team on rider sentiment.
• This position is employed by Raise and assigned to Lyft on a contract basis. The selected candidate will be an employee of Raise, not Lyft, for all employment purposes.
• Benefits eligibility, payroll, workers' compensation, unemployment insurance, and all other employment matters are administered by Raise, the employing agency. Lyft does not provide benefits to contract or contingent workers in this program.

• Customer Service (All Staff)
  • The ultimate people person - quick to create a world-class experience for drivers and riders
  • Cheerful, magnetic personality - a natural helper
  • Direct riders to the event and designated pickup location(s)
  • Promote downloading the Lyft app for new customers
  • Encourage attendees to visit the Lyft Lounge and use the provided charging stations (when available)
  • Hand out free hydration products provided at the Lyft Lounge (when available)
  • Interact with riders and drivers who may be in cars
  • Assist with traffic flow management during peak egress periods, helping to direct vehicle and pedestrian traffic for safe and efficient rider pickups
  • De-escalate and diffuse tense situations while keeping a cool head for any unexpected interactions

• Downloading the app
• Restarting the app
• Guiding them to the Help button for additional concerns

• 1+ years of experience in customer service
• An understanding of the ride sharing industry generally and Lyft specifically
• Accountable self-starter with excellent organizational skills, attention to detail, and problem-solving capabilities
• Adaptable to fluid environments
• Strong communication skills
• Must be able to work a flexible schedule, especially evenings and weekends