Receptionist, Customer Service​/HelpDesk

Job Title:

Receptionist

Reports to:

Client Services Leadership.

As our Receptionist
, you are the first point of contact and the ultimate brand ambassador. You don’t just answer phones; you curate a 5‑star guest experience. Greeting a high‑level executive, managing a global switchboard, or ensuring our conference rooms are "camera‑ready" – you are the glue that holds our professional environment together.

We are looking for a high‑energy, polished professional who thrives on variety and takes pride in being the "go‑to" person for both guests and employees.

• Master of First Impressions
  :
  Greet all visitors with warmth, manage the digital guest log, and ensure security protocols (NDAs) are followed seamlessly.
• Communication Hub
  :
  Expertly route global calls and handle sensitive inquiries with absolute discretion and a "business‑first" attitude.
• Access Control
  :
  Act as the gatekeeper for facility security, issuing badges and managing access cards with meticulous detail.
• Operational Ninja
  :
  You’re a team player who isn’t afraid to jump in where needed. You’ll be cross‑trained in Mail Services, Hospitality, and Facilities Support to keep the office running at peak performance.
• Event & Meeting Support
  :
  From ordering top‑tier catering to setting up high‑tech conference rooms, you ensure every meeting goes off without a hitch.
• Workspace Curator
  :
  Keep the reception, barista, and pantry areas looking pristine and fully stocked.

• Customer‑Obsessed
  :
  You are driven by client satisfaction and have a "no task is too small" mentality.
• A Natural Professional
  :
  You possess a polished appearance, excellent English communication skills, and the ability to stay calm under pressure.
• Tech‑Savvy
  :
  You’re comfortable with multi‑line phone systems, PC/Mac environments, MS Office, and modern office tech (scanners/copiers).
• Detail‑Oriented
  :
  You notice the small things—a dying plant in the lobby, a low toner alert, or an unreturned visitor badge—and you fix them before anyone else notices.

• Education
  :
  High School Diploma or equivalent required.
• Experience
  : 1–3 years of professional experience (Reception, Concierge, or High‑end Retail/Hospitality strongly preferred).
• Physical Agility
  :
  This role keeps you moving! You should be comfortable walking, standing, and occasionally lifting up to 40 lbs.
• Reliability
  :
  You are punctual and ready to own your assigned work hours.

The expected compensation is an estimate; the final offer will depend on skills, experience, and other job‑related factors.

This is more than a front‑desk job; it is an entry point into a career in Corporate Operations. We value cross‑training, professional development, and a culture where your hard work is visible every single day.

• Career Growth
  :
  An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development
  :
  At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent
  :
  We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings
  :
  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401(k) w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note:
    
    Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

No AI or automated decision‑making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

This posting is for an existing vacancy.