Customer Success Manager View → San Francisco, CA
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-07-24
Listing for:
Shift technologies, INC.
Full Time
position Listed on 2026-07-24
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Customer Success
• San Francisco, CA
• Full time
You own the relationship, and the team. You drive adoption, hit retention targets, and make sure every customer gets real value out of what we've built. You lead CS and you don't drop the ball.
What you'll do- Lead and develop the CS team, including direct reports
- Own core metrics: retention, adoption, and customer health
- Build the playbooks, processes, and standards that help CS scale
- Partner with Sales to drive expansion and flag churn risk early
- Prior team management experience required. This is not an IC role
- Background in customer success or sales at a fast-moving company
- Metrics-driven and comfortable owning outcomes, not just activities
- Startup experience a strong plus; you've built processes from scratch before
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