Customer Service Representative

Overview

At Top Rank Plumbing in Carmichael, CA, we know that a well-organized dispatch team is the backbone of excellent service. We are looking for a full-time Customer Service Representative to manage and coordinate service calls, ensuring technicians are where they need to be when they need to be there. If you are highly organized, thrive in a fast-paced environment, and enjoy problem-solving, this could be the perfect hybrid role for you.

You’ll enjoy competitive pay of $17-$20 per hour and benefits such as:

• 401(k)
• Company uniforms
• Opportunities for growth
• Flexibility

Top Rank Plumbing is a close-knit team dedicated to delivering exceptional residential and commercial plumbing services. We pride ourselves on customer satisfaction, professional, reliable, and cost-effective solutions. As a small business, we foster a flexible and supportive work environment where employees thrive. Join us for competitive salary opportunities, growth potential, and the stability of a fast-growing company.

Work Schedule &

Location:

This is a full-time, hybrid position based out of Carmichael, CA. Typical schedule is Monday–Friday, 9:00 am– 5:00 pm.

Your Typical Day: As a Customer Service Representative, you will schedule and coordinate incoming service calls, assign technicians based on skill set and location, keep the dispatch board updated, and forecast workloads for the day. You’ll dispatch technicians, answer customer inquiries, follow up on pending work, manage maintenance agreements, update customer records, and handle purchase orders as needed. When not actively handling dispatch, you may assist with billing, payroll, emails, or permits to keep operations running smoothly.

Ensure efficient scheduling and coordination of service calls; assign technicians based on skill and location; maintain the dispatch board; forecast workloads; communicate with customers and technicians; manage service records and maintenance agreements; process purchase orders; assist with related administrative tasks as needed.

• High school diploma or equivalent
• 1+ years of dispatching or customer service experience
• Strong communication and interpersonal skills
• Proficiency with computers and scheduling systems
• Ability to multitask, problem-solve, and stay organized in a fast-paced environment
• Reliable, customer-focused, and able to work independently

• Experience in the plumbing industry
• Familiarity with Microsoft Office and Service Titan
• Team-oriented with strong decision-making skills under pressure

Ready to apply? We make it quick and easy to apply with a three-minute, mobile-friendly initial application. If you’re ready to take on a key role in our team and help keep our operations running at top efficiency, apply today. We will be in touch soon regarding the next steps if you qualify.

Candidates must successfully pass a background check, and we conduct pre-employment drug testing. Any job offer extended will be contingent upon the results of both background and drug testing.