Customer Experience Specialist — Energy Grid (Hybrid
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-07-30
Listing for:
Stanford Climate Ventures
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Weave Grid is seeking a Customer Experience Associate to join our Customer Operations team in San Francisco. You will be the primary link to our customer participants, triaging, answering, and resolving tickets while summarizing feedback to improve the product and service experience.
The role is hybrid with in-office days on Tuesdays and Thursdays, focusing on CSAT, response times, and issue escalation. 1–2 years in Customer Operations or Support preferred; strong communication and a proactive
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