Workplace Experience Ambassador

Workplace Experience Ambassador

San Francisco, California, United States

Job Title:

Workplace Experience Ambassador

Reports To:

Workplace Experience Ambassador will report to the Workplace Experience Manager or equivalent leadership.

Job Overview:

The Workplace Experience Ambassador at SPS Global specializes in enhancing the event experience for clients and visitors by providing dedicated support during onsite events. This role is crucial in event support with setups, coordinating with various teams to ensure smooth execution, and maintaining high standards of hospitality to create memorable experiences.

Duties and Responsibilities:

Event Planning and Coordination:

• Coordinate with Facilities Management and other relevant teams to ensure all aspects of the event are executed flawlessly.
• Support with equipment and furniture arrangements according to event specifications.
• Risk Management and Security Oversight:
• Identify and escalate potential security risks or privacy concerns.
• Participate in the company's Crisis Response Team, ready to guide clients and guests in emergencies

Client Engagement and Hospitality Management:

• Provide a warm and professional welcome to all event attendees, setting a positive tone for the event.
• Offer personalized services during events, such as catering to specific guest needs and managing special requests.
• Engage proactively with attendees, ensuring their comfort and satisfaction throughout the event.

Onsite Support and Logistics Management:

• Monitor event proceedings to address and resolve issues promptly.
• Ensure all event-related setups are completed on time and meet client expectations.
• Handle any last-minute adjustments to event plans, including changes in layout, timing, or services.

Qualifications and

Education Requirements:

• High School Diploma or equivalent required.
• At least one year of prior experience in event support, hospitality, or a similar client-facing role.
• Strong ability to coordinate multiple tasks and manage time effectively.
• Technical/computer skills, including Microsoft Office Suite, digital ticketing, conference room scheduling programs, etc.

Competencies:

• Excellent verbal and written communication skills.
• High level of customer service and ability to work well under pressure.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively with a team and independently when required.

Physical Demands:

• Ability to lift or move heavy items up to 40 lbs. as needed for event setups.
• Active role requiring significant standing, walking, and moving around during events.

Work Schedule:

• Hours vary dependent on events schedule.
• The Overtime rate will be paid according to California state law.
• Travel:
  None or negligible.

Other Duties:

• This job description may be modified to include additional responsibilities and duties as needed to support changing business requirements.

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$28 - $30 USD

What We Offer:

• Career Growth:
  An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development:
  At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent:
  We offer a variety of recognition programs for all levels of employees.
• Benefit Offerings:
  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  
  Note:
  
  Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS:

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual and reproductive health choices, national…