Staff Usher

Title:

Staff Usher Department:
Special Events

Reports to:

Sr. Manager of Audience and Concessions Services Status:
Non-exempt, on-call

Schedule:

Variable schedule, evenings & weekends required

Location:

701 Mission Street, San Francisco Compensation: $24.20/hourly

About Yerba Buena Center for the Arts For three decades, Yerba Buena Center for the Arts (YBCA) has been a dynamic hub for contemporary art in San Francisco's downtown community. We showcase innovative and thought-provoking work across visual arts, performing arts, film, and more, bringing together artists, audiences, and perspectives under one roof.

YBCA is a catalyst for conversations around critical social and cultural questions, using art as a medium for dialogue. We support artists who push boundaries, challenge conventions, and spark experimentation and innovation in the arts.

YBCA Mission, Vision, Values Mission:
To be a gathering space for creative expression that fosters meaningful connection for all.

Vision:
To be a catalyst of creative exploration, expression, and innovation that empowers artists, inspires community, and drives lasting social change.

Values:

Belonging – The arts are for everyone.

Inclusive Collaboration – We are stronger together.

Optimism – Art has the power to inspire change.

Curiosity – Learning is at the center of artistic expression.

About the Role The House Staff team plays a critical public-facing role at Yerba Buena Center for the Arts. This team interacts with a broad range of people during events, including event attendees, YBCA staff and collaborators, venue rental clients, artists, gallery visitors, production crew, and more. In addition to making all guests feel welcomed and valued, this position is accountable for providing directional support for audience members, monitoring paths of travel and egress, maintaining knowledge of emergency protocols, life safety best practices and ADA regulations, providing guests with information about current and upcoming programs, and acting as an ambassador for the YBCA brand.

The ideal candidate will have prior experience in a customer service role, as well as keen observation skills, exceptional communication and interpersonal skills, and a sense of humor.

Primary Responsibilities Partner with House Manager, Community Experience staff, Security staff, and Concessions staff to create a welcoming and warm experience for all YBCA audience members and visitors.

Provide exemplary customer service while scanning tickets, checking coats and bags, providing directional support, articulating YBCA programming, and assisting with preparation of event spaces for performances, gallery openings, conferences, film screenings, public squares, community gatherings, and special events.

Act as a brand ambassador for YBCA, maintaining a working knowledge of our Mission, Vision, Brand Platform, Audience Experience expectations, and current and upcoming programs.

Maintain positive and collaborative relationships with YBCA staff, clients, vendors, volunteers, visitors, and union members.

Maintain working knowledge of ADA requirements, crowd management practices, emergency evacuation and life safety policies and procedures.

Problem solve patron issues/complaints in collaboration with the House Manager.

Communicate effectively to staff and patrons as needed.

Attend staff trainings and meetings, including info sessions about programming and exhibitions, as requested by the Manager of Audience and Concession Services.

Other duties as assigned by the House Manager and Sr. Manager of Audience and Concession Services.

Who Should Apply?

Research shows that many candidates—especially those from communities most affected by inequities—apply only if they meet 100% of the qualifications. At YBCA, no one meets 100%.If much of this role resonates with you, we encourage you to apply. We are interested in building a mission-driven, collaborative, and curious team, not in checking every box.

Benefits Benefits include:

PTO, Holiday Pay according to Collective Bargaining Agreement Eligible to participate in the 403(b) Retirement Plan and potential access to SF City Option programs.

Free/member admission during regular…