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Customer Service Supervisor & Shift Lead

Job in San Francisco, San Francisco County, California, 94199, USA
Listing for: ValCorp
Full Time position
Listed on 2026-08-02
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 85000 USD Yearly USD 60000.00 85000.00 YEAR
Job Description & How to Apply Below

Val Corp is seeking a Customer Service Representative III / Shift Lead in the San Francisco area to oversee operator performance and shift coverage, ensuring smooth call flow and adherence to procedures. This role acts as the on-shift supervisor and supports emergency communication processes.

Responsibilities include scheduling, monitoring service quality, incident reporting, and training new operators, with a focus on timely issue resolution and compliance with contract requirements.

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