Workplace Service Coordinator

Guest Services Representative

As the first point of contact for guests, clients, or visitors at Salesforce HQ, the Guest Services team is responsible for providing a welcoming, professional, and efficient experience. This role involves handling check-ins, answering inquiries, directing visitors, and ensuring smooth daily front desk operations. Come help make Salesforce a great place to work!

Key Responsibilities:

• Greet and check in guests, clients, or visitors warmly and professionally
• Answer guest services case tickets, emails, Slack messages, and in-person inquiries promptly
• Maintain a clean, organized, and welcoming front desk and lobby
• Monitor visitors logs, deliveries, issue badges, and enforce security procedures (if applicable)
• Coordinate with Building Facility, Security, Events, and other departments as needed
• Handle guest feedbacks, complaints, or issues with discretion, care, and professionalism
• Adhere to all policies and procedures
• Effectively and accurately complete assigned tasks and projects while meeting deadlines and maintaining quality standards

Qualifications & Skills:

• Education:
  
  High School Diploma or equivalent
• Experience:
  
  1-2+ year experience in customer service, hospitality, or corporate front desk
• Core
  
  Skills:
  
  Basic computer literacy (MAC/PC), and excellent verbal and written communication skills
• Additional requirements:
  
  Professional appearance and demeanor, time management, and clear speech

Preferred

Skills:

• Data entry and record keeping
• Familiarity with Salesforce platforms such as Quip and Slack + Google suite (Gmail, Sheets, Docs, Slides, etc.)
• Multilingual abilities

Competencies & Attributes:

• Friendly and approachable with strong interpersonal skills
• Calm under pressure and able to multitask effectively
• Team player with a service-oriented mindset
• Discreet and respectful of guest/client confidentiality
• Ability to pivot and be flexible in a fast-paced environment

Success Metrics:

• Guest satisfaction ratings
• Service Level Agreement (SLA) response time
• Cleanliness and readiness of front desk area
• Attendance and timely responses

Working Conditions:

• Role is business critical, required to be onsite 5-business days per week
• May involve sitting or standing for extended periods
• Uniform and dress code adherence required
• Occasional early arrivals, late departures, and event support may be necessary