LL Baggage Customer Service Agent (AZ Job San Francisco area,California USA,Customer Service/HelpDesk

Position: LL Baggage Customer Service Agent (AZ)

Position Objectives:

Pacific Aviation is hiring

Baggage Service Agentsto support operations atSan Francisco International Airport (SFO). This position is ideal for detail-oriented individuals who thrive behind the scenes and want to ensure baggage operations run safely, smoothly, and on time.

What You’ll Do

1. Assist passengers at check-in counters, arrival areas, and gates with baggage-related inquiries, claims, and service needs

File and update reports for delayed, damaged, or missing baggage using systems like World Tracer

Communicate with passengers via phone, email, and in person to provide timely baggage updates and delivery arrangements

Ensure a professional and empathetic passenger experience while resolving baggage issues under time pressure

Coordinate with ramp teams, Ground Handling Agents (GHAs), delivery services, and airline staff to facilitate accurate baggage transfers

Prepare and maintain the baggage service office and bagroom in a clean, organized, and operational state

Support boarding operations, including special service assistance and communication with gate agents

Monitor flight arrivals to proactively assist with irregular operations and expedite baggage handling

Collaborate with airline partners to ensure baggage regulations, transfer procedures, and safety protocols are upheld

Respond to baggage claim escalations in a calm and solutions-focused manner

Maintain documentation accuracy and follow all airport, TSA, and airline procedures

Deliver excellent customer service in a fast-paced, international terminal

What You Bring

Clear written and verbal communication (email coordination required)
Fluent English communication skills—verbal and written
Proficiency or familiarity with

World

Tracer(strongly preferred)
Strong customer service, coordination, and problem-solving skills
Ability to manage stressful situations calmly and effectively
Attention to detail and organizational skills
Computer literacy and fast, accurate data entry
Physical ability to lift up to 50 lbs and work on your feet for extended periods
Flexibility to work weekends, evenings, and holidays
Legally authorized to work in the U.S.
Must pass a background check and attend paid training

Schedule

Must be available to work
at least 4 days per week
, including weekends and holidays
Shifts may include afternoons, evenings, or nights

Pay & Benefits

Hourly Rate: $23.15 per hour + Shift Premium B ($1)
Medical, Dental, and Vision Insurance
401(k)
Retirement Plan
Paid Time Off (PTO)
Paid Training
Uniform Provided
Parking Discount
Referral Bonus Program

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