Visitor Experience Assistant, Part Time (Minimum of 21 hours), Temporary (5 months

The San Francisco Museum of Modern Art is one of the largest museums of modern and contemporary art in the United States and a thriving cultural center for the Bay Area. We cannot imagine life without art; it inspires and connects us every day. Now more than ever, these connections matter and are aligned with our values
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Inclusive
:
We strive to be a museum of many voices in dialogue.

Passionate
:
We believe working with art is more than a job or trusteeship - it's a way of life.

Brave
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We are committed to approaching our work with courage and a sense of adventure, always ready to explore new perspectives.

Empathic
:
We aim to act like a person, not an institution.

SFMOMA is a place for the infinitely curious to explore, support, and experience the art of our time. We believe that modern and contemporary art can influence the way we think, view the world, and embrace the many voices and perspectives around us. We aspire to foster an environment that elicits joy, nurtures a sense of belonging and purpose - where difference is seen as a strength, and every one is appreciated for their whole self.

Part Time (minimum of 21 hours, fewer than 35 hours), Temporary (5 months), fully onsite

Reporting to the Managers of Visitor Experience, the Visitor Experience Assist antis a primary representative of the museum for SFMOMA core audiences (members and visitors) and plays a key role in delivering an excellent, welcoming, inclusive, and uniquelySFMOMA visitor experience.

VX Assistants work as part of a collaborative, cross-functional team to proactively provide all museum guests with a world-class museum experience and in concert with management, regularlyseekways to improve the experience.

Working independently with minimal supervisor contact, theVEAis empowered to handle escalations in line with the SFMOMA service platform, with management support as needed. TheVEAteam exemplifies SFMOMA's service standards by actively taking responsibility for the general safety and comfort of visitors and colleagues and taking pride in delivering above-and-beyond customer service to each museum guest. Success in this role will entail finding thoughtful and welcoming ways to interact with visitors of all types and remaining committed to promoting SFMOMA with a team-first approach in delivering an unparalleled museum visitor experience, where going above and beyond is standard operation.

• Greet visitors and act as a first point for questions, providing information related to their visit, the museum’s amenities and opportunities, exhibitions and programs,and other information as requested.
• Sell and distribute general museum,exhibition, and event-related tickets.
• Promote,selland upgrade all museummembershiplevelsand gift memberships. Help to achieve sales goals.
  
  Assist with other data collection as needed.
• Accurately collect, update, and reviewinformationregardingmembership accounts, levels, and benefits.
• Responsible for supporting museum’s dataintegritystandardsand CRMdatabase,as needed.
• Sell and distribute various branded and non-branded items, products and servicesforthe museum to support visitors and their museum experience as needed.
• Provideaccuratehandling of cash and monies in various forms, reconciling daily salesreportat the end of each shift with receipts.
• Maintaina strong understanding of process, policies, and standard operating procedures for data entry, visitor interactions, and safety.
• Assistin crowd and line management, access control and queue setupand take down both for daily operations and in gallery operations, as needed.
• Operate andmaintainthe museum’s Coat Check safely and responsibly, including lost and found, ADA item distribution, and inventory of items.
• Participate in daily briefings and departmenttrainingsto remain current on team/museum happenings and needs.
• Responsible forself-educationsurroundingdepartment SOP’sand resources.
• Maintain clean, stocked, and organized workstations and public spaces andmaintaincross-functional inventory levels for collateral, tickets, and other peripheral items.
• Monitor and act as point of support for equipment in and around public spaces and workstations,…