Customer Care Specialist II — Hybrid, Strategic Support
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-08-08
Listing for:
AppFolio
Full Time
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Management
Job Description & How to Apply Below
App Folio is seeking a Customer Care Specialist II in San Francisco to deliver high-level support via email and phone, acting as a strategic partner for customers. You will leverage deep product mastery to turn complex challenges into seamless solutions, providing guidance to peers and driving value for the App Folio community.
You will manage a high-volume queue with strong adherence to SLAs (Core, Plus, Max) and escalate appropriately while mentoring teammates.
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