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Senior CX Support & Training Lead
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-08-10
Listing for:
August Health
Apprenticeship/Internship
position Listed on 2026-08-10
Job specializations:
-
Customer Service/HelpDesk
Technical Support
Job Description & How to Apply Below
August Health is seeking a Support Agent to elevate customer experience across in-app chat, email, and phone support. You will act as a senior SME, manage escalations, and onboard new agents while collaborating with CX initiatives.
You will partner with Product and Engineering to troubleshoot issues, design SOPs, and develop customer-facing resources to empower self-service. A fast-paced startup vibe expects ownership and proactive problem-solving.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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