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Premium Support Lead — Bilingual EN/PT
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-08-10
Listing for:
Airbnb
Part Time
position Listed on 2026-08-10
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Description & How to Apply Below
Airbnb in Canada is seeking a Senior Specialist, Premium Support to deliver end-to-end assistance to high-value guests and hosts, including the Luxury segment. You will own cases, communicate clearly, and collaborate with cross-functional teams to achieve timely resolutions.
The role requires 6+ years in multicultural customer service, fluency in English and Portuguese, and the ability to work weekends/holidays. Remote-eligible within eligible provinces.
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